Refund policy
Return Policy for Dapper Ink Retail Items
Last updated: 9/11/2023. The following return policy does not apply to custom bulk orders.
How to Submit a Return Request
Please submit your return request with your order number to our customer service at greenvilletees@dapperink.com.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
30-Day Return Period
We want you to be completely satisfied with your purchase from Dapper Ink. If for any reason you are not, we accept returns within 30 days of the date of purchase.
Free Return Shipping
We understand that returning an item can be inconvenient, so we offer free return shipping for eligible returns. Please note that return shipping is free for orders shipped within the USA. If you are outside this area, please contact our customer service at greenvilletees@dapperink.com for return instructions.
Eligibility for Returns
Not all items are eligible for returns. The following conditions must be met for an item to be eligible for return:
- Item must be purchased from this website (greenvilletees.com). We do not accept returns for items purchased at events or festivals.
- The item must be in its original condition, unwashed, unworn.
- The item must not have been used, altered, or damaged by the customer.
- Items marked as "Final Sale" are not eligible for return.
Initiating a Return without an account
To initiate a return, please follow these steps:
- Contact our customer service team at greenvilletees@dapperink.com to request a return. Mention your order number, the item(s) you wish to return, and the reason for the return.
- Pack the item securely in its original packaging if available.
- Adhere the provided return shipping label to the packaging.
- Drop the package off with the chosen carrier.
Refund Process
Once we receive and inspect the returned item, we will process your refund. Please allow up to 10 business days for the refund to be credited to your original payment method. Refunds will be issued for the purchase price of the item, excluding any shipping charges.
Exchanges
At this time, we do not offer direct exchanges. If you need a different size or a replacement item, please follow the return process, and then place a new order on our website.
Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer service team at greenvilletees@dapperink.com.